What will you do?
As an IT Support Intern, you will contribute to the smooth operation of IT support by assisting end users and participating in the installation, maintenance, and troubleshooting of hardware and software. This internship offers an excellent opportunity to develop your technical skills within a dynamic team while gaining hands-on experience in IT infrastructure and support.
Responsibilities
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IT Support: Provide first-level technical support to end users by assisting with hardware, software, and basic network-related issues.
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Hardware Management: Assist with the installation, configuration, maintenance, and inventory of workstations and IT equipment.
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Software Management: Support the installation, reinstallation, configuration, and maintenance of software applications according to company standards.
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Troubleshooting & Maintenance: Help diagnose and resolve hardware and software issues while ensuring proper follow-up of technical incidents.
- IT Operations Support: Contribute to the daily activities of the IT Infrastructure team, including incident escalation, adherence to internal procedures, and general technical support.
Profile
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Education: Currently pursuing or recently completed a Bachelor's degree (Bac+2/Bac+3) in Computer Science, Information Technology, Networks, Systems Administration, or a related field.
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Technical Skills: Basic knowledge of Windows environments, hardware and software installation, computer maintenance, and networking fundamentals.
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Customer Service Mindset: Strong communication skills with the ability to understand users' needs and provide effective technical assistance.
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Personal Qualities: Curious, organized, proactive, detail-oriented, and eager to learn in a fast-paced IT environment.
